Terms of service

1. Definitions

Company / Entrepreneur: Summerwoof

Consumer: Any natural person acting outside their trade, business, craft, or profession.

Products: Automatic Dog Ball Launchers, replacement tennis balls, and related pet accessories sold by Summerwoof.

Distance Contract: Any agreement concluded via online or remote communication.

Right of Withdrawal: The legal right of eligible consumers to cancel a purchase within the applicable statutory period.

2. Company Information

Summerwoof

Email: support@summerwoof.com

Address: Neofytou Nikolaidi

3. Scope and Acceptance

These Terms & Conditions apply to all users of the website and all purchases made from Summerwoof.

By placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You agree to these Terms & Conditions.

4. Products and Accuracy

We strive to ensure that all product descriptions, images, specifications, and compatibility information are accurate.

However:

  • Product colors may vary slightly due to screen settings and photography.
  • Minor manufacturing variations may occur.
  • Product dimensions and specifications may vary slightly.
  • Dogs may require time and training to learn how to use the launcher.
  • We do not guarantee that every dog will use or enjoy the product.
  • Performance may vary depending on the dog's breed, age, size, and individual behavior.

5. Orders and Contract Formation

An order is confirmed only after payment has been successfully processed.

We reserve the right to refuse, limit, or cancel orders due to:

  • Suspected fraud or unauthorized transactions.
  • Pricing or listing errors.
  • Product unavailability.
  • Violation of these Terms & Conditions.

If an order is canceled after payment, a full refund will be issued.

6. Pricing and Payments

Prices may be displayed in EUR (€), USD ($), GBP (£), or other supported currencies.

Accepted payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • UnionPay
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Customers are responsible for any currency conversion fees or bank charges imposed by their financial institution.

7. Shipping and Delivery

We currently ship to selected countries including:

  • United States
  • United Kingdom
  • Canada
  • Australia
  • European Union countries

Delivery estimates are provided for convenience only and are not guaranteed.

7.1 Risk Transfer

Risk of loss or damage transfers to the customer once the order has been successfully delivered.

7.2 Incorrect Address

Customers are responsible for providing accurate shipping information.

Summerwoof is not responsible for:

  • Delays caused by incorrect addresses.
  • Failed deliveries.
  • Additional shipping costs due to address errors.

7.3 Customs, Duties & Taxes

International shipments may be subject to customs duties, VAT, import taxes, or other governmental charges.

These charges remain the customer's responsibility.

8. Right of Withdrawal (EU Customers)

If you reside within the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your order, subject to applicable consumer protection laws.

To exercise this right, please contact:

support@summerwoof.com

9. 60-Day Money-Back Guarantee

In addition to any statutory rights, Summerwoof offers a voluntary 60-day Money-Back Guarantee.

9.1 Conditions

  • Return requests must be submitted within 60 days of delivery.
  • Products must be returned in reasonable condition.
  • Products must not be intentionally damaged, modified, or abused.

9.2 Product Condition

Returned products should:

  • Be reasonably clean.
  • Include all major components whenever possible.
  • Show only normal signs of use.

Products showing excessive damage, misuse, water damage caused by improper handling, unauthorized modifications, or missing essential components may not qualify for a full refund.

9.3 Return Costs

Customers are responsible for return shipping unless:

  • The product arrived damaged.
  • The product is defective.
  • The wrong item was received.

9.4 Refund Processing

Approved refunds are processed within 14 days after the returned item has been received and inspected.

Refunds are issued using the original payment method.

10. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs or videos showing the problem.

Depending on the circumstances, we may provide:

  • A replacement.
  • A refund.
  • Store credit.

11. Product Use & Safety Disclaimer

The Automatic Dog Ball Launcher is designed to provide supervised interactive play and exercise for dogs.

Customers acknowledge that:

  • Dogs should always be supervised while using the launcher.
  • The launcher is not intended for children.
  • The launcher should only be used with compatible tennis balls.
  • The launcher should not be pointed toward people or animals other than the participating dog.
  • Dogs may require training before using the launcher independently.
  • The launcher should be used according to the provided instructions.

Summerwoof is not responsible for injuries, accidents, property damage, or product misuse resulting from improper use, failure to supervise a pet, unauthorized modifications, or use outside the intended purpose.

12. Chargebacks and Abuse

Initiating a chargeback without first contacting our support team may be considered abuse of our policies.

We reserve the right to:

  • Contest fraudulent chargebacks.
  • Recover associated costs where permitted by law.
  • Refuse future orders from customers who abuse our payment or return systems.

13. Limitation of Liability

To the fullest extent permitted by law:

  • Our liability shall not exceed the purchase price paid.
  • We are not liable for indirect, incidental, or consequential damages.
  • We do not guarantee specific behavioral, training, exercise, or health outcomes for any dog.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

14. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Supply chain disruptions
  • Shipping carrier delays
  • Government actions
  • Labor disputes
  • Internet outages
  • Technology failures

15. Intellectual Property

All website content, including text, graphics, logos, product images, videos, and designs, is the exclusive property of Summerwoof and may not be copied, reproduced, distributed, or used without prior written permission.

16. Privacy

We process personal information in accordance with applicable privacy laws.

Please refer to our Privacy Policy for further details regarding how your information is collected, used, and stored.

17. Complaints and Disputes

If you have any concerns regarding your order, please contact:

support@summerwoof.com

We will make every reasonable effort to resolve your issue promptly.

EU consumers may also have access to alternative dispute resolution mechanisms available in their country of residence.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Summerwoof is registered.

Consumers retain any mandatory rights granted under the laws of their country of residence.

19. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes become effective immediately upon publication on our website.

20. Contact

Summerwoof

Email: support@summerwoof.com