Terms of service


1. Definitions

Company / Entrepreneur: Summerwoof

Consumer: Any natural person acting outside their trade, business, craft, or profession.

Products: Dog Lifesaver Vests and related pet accessories sold by Summerwoof.

Distance Contract: Any agreement concluded via online or remote communication.

Right of Withdrawal: The legal right of eligible consumers to cancel a purchase within the applicable statutory period.

2. Company Information

Summerwoof

Email: support@summerwoof.com

Address: Neofytou Nikolaidi

3. Scope and Acceptance

These Terms & Conditions apply to all users of the website and all purchases made from Summerwoof.

By placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • You agree to these Terms & Conditions.

4. Products and Accuracy

We strive to ensure that all product descriptions, images, sizing information, and specifications are accurate.

However:

  • Product colors may vary slightly due to screen settings and photography.

  • Minor manufacturing variations may occur.

  • Sizing recommendations are estimates only.

  • We do not guarantee that a product will fit every dog breed or body shape.

Customers are responsible for selecting the appropriate size using the size guide provided.

5. Orders and Contract Formation

An order is confirmed only after payment has been successfully processed.

We reserve the right to refuse, limit, or cancel orders due to:

  • Suspected fraud or unauthorized transactions.

  • Pricing or listing errors.

  • Product unavailability or inventory issues.

  • Violation of these Terms & Conditions.

If an order is canceled after payment, a full refund will be issued.

6. Pricing and Payments

Prices are displayed in EUR (€), USD ($), GBP (£), or other currencies where available.

Accepted payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • UnionPay

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Customers are responsible for any currency conversion fees, bank charges, or payment processing fees imposed by their financial institution.

7. Shipping and Delivery

We currently ship to selected countries including:

  • United States

  • United Kingdom

  • Canada

  • Australia

  • European Union countries

Delivery time estimates are provided for convenience only and are not guaranteed.

7.1 Risk Transfer

Risk of loss or damage passes to the customer upon successful delivery.

7.2 Incorrect Address

Customers are responsible for providing complete and accurate shipping information.

We are not responsible for:

  • Delays caused by incorrect addresses.

  • Failed deliveries resulting from inaccurate shipping information.

  • Additional costs incurred due to address errors.

Reshipping may require additional payment.

7.3 Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other governmental fees.

These charges are the responsibility of the customer.

If a shipment is refused because duties or taxes are unpaid, any return shipping, customs, or handling fees may be deducted from any eligible refund.

8. Right of Withdrawal (EU Customers)

If you are located within the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your order, subject to applicable consumer protection laws.

To exercise your right of withdrawal, please contact us at support@summerwoof.com before the withdrawal period expires.

9. 30-Day Money-Back Guarantee

In addition to any statutory rights, Summerwoof offers a voluntary 30-day money-back guarantee.

9.1 Conditions

  • Return requests must be submitted within 30 days of delivery.

  • Products must be returned in reasonable condition.

  • Products must not be excessively damaged, altered, or abused.

9.2 Product Condition

Because our products are intended for use by pets:

  • Returned items must be reasonably clean and hygienic.

  • Excessively soiled, contaminated, or damaged products may be ineligible for a full refund.

  • We reserve the right to inspect all returned products before issuing a refund.

9.3 Return Costs

Customers are responsible for return shipping costs unless:

  • The product arrived damaged.

  • The product is defective.

  • An incorrect item was received.

9.4 Refund Processing

Approved refunds are processed within 14 days after the returned item has been received and inspected.

Refunds will be issued to the original payment method used for the purchase.

10. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the problem.

Depending on the circumstances, we may offer:

  • A replacement product.

  • A refund.

  • Store credit.

11. Product Safety Disclaimer

Dog Lifesaver Vests are flotation aids designed to assist dogs in water activities.

They are not guaranteed life-saving devices and should not be considered a substitute for proper supervision.

Customers acknowledge that:

  • Dogs should never be left unattended in or near water.

  • Proper sizing and fitting are essential.

  • Summerwoof is not responsible for injuries, accidents, or damages resulting from misuse, improper fitting, or failure to supervise a pet.

12. Chargebacks and Abuse

Initiating a chargeback without first contacting our support team may be considered abuse of our policies.

We reserve the right to:

  • Contest fraudulent chargebacks.

  • Recover associated costs where permitted by law.

  • Refuse future orders from customers who abuse our return or payment systems.

13. Limitation of Liability

To the fullest extent permitted by law:

  • Our liability shall not exceed the amount paid for the product.

  • We are not liable for indirect, incidental, special, or consequential damages.

  • We do not guarantee specific outcomes regarding pet safety, swimming ability, or behavior.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

14. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters.

  • Supply chain disruptions.

  • Shipping carrier delays.

  • Government actions.

  • Labor disputes.

  • Internet or technology failures.

15. Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, and designs, is the property of Summerwoof and may not be copied, reproduced, distributed, or used without prior written permission.

16. Privacy

We process personal information in accordance with applicable privacy laws.

Please refer to our Privacy Policy for details regarding the collection, use, and storage of personal data.

17. Complaints and Disputes

If you have a complaint, please contact us at support@summerwoof.com and we will make reasonable efforts to resolve the issue promptly.

EU consumers may also have access to alternative dispute resolution mechanisms available in their country of residence.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Summerwoof is registered.

Consumers may also benefit from mandatory protections provided under the laws of their country of residence.

19. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be posted on our website and become effective upon publication.

20. Contact

Email: support@summerwoof.com