1. 30-Day Money-Back Guarantee

At Summerwoof, your satisfaction—and your dog's happiness—are our top priorities.

That's why we offer a 30-Day Money-Back Guarantee. If you're not completely satisfied with your Automatic Dog Ball Launcher, you may request a return within 30 days of receiving your order.

2. Eligibility for Returns

To be eligible for a return:

The return request must be submitted within 30 days of delivery.
The product must be returned in reasonable condition.
The launcher must not be intentionally damaged, modified, or misused.
All major components, including the launcher, charging cable, and any included accessories, should be returned whenever possible.
The product should be reasonably clean and free from excessive dirt, pet hair, or contamination.

We reserve the right to inspect all returned products before approving a refund.

Normal testing and use to determine whether the product is suitable for your dog will not affect your eligibility for a return.

3. How to Start a Return

To initiate a return:

Email us at support@summerwoof.com.
Include your order number.
Briefly explain the reason for your return.
Wait for our return instructions before sending your item back.

Returns sent without prior authorization may experience processing delays or be refused.

4. Return Shipping

Customers are responsible for return shipping costs unless:

The product arrived damaged.
The product is defective.
An incorrect item was received.

Original shipping charges are non-refundable unless otherwise required by applicable law.

For your protection, we recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

5. Refunds

Once your return has been received and inspected:

Approved refunds will be processed within 14 business days.
Refunds will be issued to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

Your order number.
A brief description of the issue.
Clear photos or videos showing the problem.

After reviewing your claim, we may offer:

A replacement product.
A full refund.
Store credit.

7. EU Right of Withdrawal

If you are located within the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.

To exercise your right of withdrawal, please contact us at support@summerwoof.com before the withdrawal period expires.

8. Non-Refundable Situations

Refunds may be refused if:

The return request is submitted after the 60-day return period.
The product has been intentionally damaged, modified, or misused.
The launcher has been disassembled, repaired, or altered by anyone other than Summerwoof or an authorized service provider.
Essential components or accessories are missing without prior agreement.
The returned item is excessively dirty, contaminated, or damaged beyond normal use, preventing inspection or resale.
Damage resulted from improper use, accidents, neglect, unauthorized repairs, or failure to follow the provided instructions.