Shipping policy


1. Shipping Destinations

Summerwoof currently ships to:

  • United States

  • United Kingdom

  • Canada

  • Australia

We may expand our shipping destinations in the future.

If your country is not listed, please contact us at support@summerwoof.com before placing an order.

2. Processing Time

Orders are typically processed within 1–3 business days after payment is successfully received.

Processing times may be longer during:

  • High-demand periods

  • Holidays

  • Promotional events

  • Unexpected supply chain disruptions

Orders are not processed or shipped on weekends or public holidays.

3. Delivery Times

Standard Shipping

Estimated delivery times:

  • United States: 6–12 business days

  • United Kingdom: 5–10 business days

  • Canada: 7–12 business days

  • Australia: 6–10 business days

Fast Shipping

Estimated delivery times:

  • United States: 5–8 business days

  • United Kingdom: 3–5 business days

  • Canada: 6–8 business days

  • Australia: 5–7 business days

Please note that all delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to carrier performance, customs inspections, weather conditions, or other circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout unless otherwise stated.

From time to time, Summerwoof may offer:

  • Free shipping promotions

  • Discounted shipping rates

  • Limited-time shipping offers

Any applicable shipping charges will be clearly displayed before payment is completed.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

  • Your tracking number

  • Carrier information (where available)

Please allow up to 48 hours for tracking information to become active after shipment.

6. Customs, Duties, and Taxes

International orders may be subject to:

  • Import duties

  • Customs fees

  • Local taxes

  • VAT or GST

These charges are determined by your local customs authority and are the responsibility of the customer.

Failure to pay required customs charges may result in:

  • Delayed delivery

  • Refused delivery

  • Return of the package to the sender

If a package is returned due to unpaid customs charges, any shipping, return, customs, or handling costs may be deducted from any eligible refund.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details.

If an incorrect or incomplete address is provided:

  • Delivery delays may occur.

  • Packages may be returned or lost.

  • Additional shipping charges may apply for reshipment.

Summerwoof is not responsible for orders shipped to addresses provided incorrectly by the customer.

8. Shipping Delays

While we strive to deliver orders within the estimated timeframe, we are not responsible for delays caused by:

  • Customs clearance procedures

  • Shipping carrier disruptions

  • Severe weather conditions

  • Natural disasters

  • Government actions

  • Strikes or labor disputes

  • Other force majeure events

Such delays do not automatically qualify an order for cancellation or refund.

9. Lost, Missing, or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it:

  1. Check with household members, neighbors, or building management.

  2. Contact the shipping carrier directly.

  3. Contact us at support@summerwoof.com for assistance.

While we will do our best to help investigate delivery issues, Summerwoof is not responsible for packages that have been marked as successfully delivered by the carrier.

10. Damaged Packages

If your package arrives visibly damaged:

  • Take photos of the packaging and product immediately.

  • Contact us within 48 hours of delivery.

  • Include your order number and supporting photos.

We will review the situation and work with you to provide an appropriate resolution.

11. Contact Us

For any shipping-related questions, please contact us:

Email: support@summerwoof.com