Frequently Asked Questions

Product Information

How does the Automatic Ball Launcher work?

Simply place a compatible tennis ball into the top of the launcher, and it will automatically launch the ball after a short delay. Your dog quickly learns the routine, creating endless games of fetch with minimal effort from you.

Can my dog use it on their own?

Yes! Many dogs learn to drop the ball back into the launcher after a little practice. Some dogs may learn within minutes, while others may need a few short training sessions and positive reinforcement.

What size dogs is it suitable for?

The launcher is ideal for small, medium, and most large breeds that enjoy playing fetch and can comfortably carry the included tennis balls.

Can it be used indoors and outdoors?

Absolutely. Use it in your backyard, at the park, or indoors with the shortest launch setting and plenty of open space.

How far does it launch the ball?

The launcher features multiple launch distance settings, allowing you to adjust the throw based on your available space and your dog's energy level.

Does it come with tennis balls?

Yes! Every launcher includes compatible tennis balls, so your dog can start playing right out of the box.

Can I use regular tennis balls?

For the best performance, we recommend using the included compatible balls or replacement balls designed specifically for the launcher.

Is it rechargeable?

Yes. The launcher features a built-in rechargeable battery, allowing you to enjoy cordless play without constantly replacing batteries.

Is it safe for my dog?

Yes. The launcher includes a short delay before each launch, giving your dog time to move away from the launcher before the ball is released. As with any pet toy, we recommend supervising your dog during play.


Training & Play

What if my dog doesn't understand how to use it?

Every dog learns at their own pace. Most dogs quickly understand the game after a few play sessions, especially with treats and positive encouragement.

Will this help tire my dog out?

The launcher encourages continuous running and interactive play, making it a great way to help active dogs burn energy and stay mentally engaged.

Is it suitable for puppies?

Yes, provided your puppy is old enough to safely retrieve and carry the included tennis balls. We recommend supervising younger dogs during play.

Can multiple dogs use it?

Absolutely! It's a fun way for multiple dogs to enjoy fetch together, provided they are comfortable sharing toys.


Shipping & Returns

How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 3–10 business days, depending on your location.

Will I receive tracking information?

Yes. As soon as your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

What if my order arrives damaged?

If your order arrives damaged or defective, contact us within 30 days of delivery with photos of the issue, and we'll arrange a replacement or refund.

Can I return my order?

Absolutely. If you're not completely satisfied, you can return your order within 30 days of delivery for a full refund, subject to our return policy.


Warranty & Guarantee

Do you offer a warranty?

Yes. Every launcher is backed by our quality guarantee against manufacturing defects. If you experience an issue, simply contact our support team.

What if my dog doesn't like the launcher?

Every dog is different, which is why we offer a 30-Day Money-Back Guarantee. If you're not satisfied, we'll work with you to make it right.

Is my payment secure?

Absolutely. We use trusted, encrypted payment providers to ensure your personal and payment information remains safe and secure.